If something goes wrong

If the interview stops responding, read the on-screen message first. Use the retry control on a recovery card when one is available. Reload only after you understand what remains saved and what is lost.

Reload without losing completed answers

Answers are saved as you go. After reopening the same invitation, you must repeat the setup wizard before reaching the resumed question. The wizard asks again for all three consents, the camera step when used, both guides, and the seven system checks.

After setup, a dark confirmation card with a green check and the text “Interview resumed” identifies the restored session.

Reloading has three effects:

• You must complete the full setup wizard again.
• The recorded video is lost. The video is held only in the browser during the interview.
• The timer restarts from the full duration.

Lost video cannot be recovered

If the page still works, complete the recovery-card action before reloading. Answers that were saved remain available, but the video recorded up to that point cannot be recovered.

Recover from an on-screen failure

Recovery cards appear for specific failures. A card explains the problem, provides an action to try, and shows a support code that you can copy.

1. Read the recovery-card title and explanation.

2. Use the displayed retry or browser-permission action.

3. If the problem continues, copy the support code.

4. Contact the inviting team through the channel in your invitation. Include the support code and visible error text.

Speech recognition changes providers automatically when one provider fails. You do not need to record a completed answer again.

A recovery card labeled Continue with text does not open a typing box. The control only dismisses the card. You continue answering by voice while reading the question on screen. That control does not provide a typed-answer mode for the AI interview.

Reopen the same invitation

If the tab or browser closes, reopen the same invitation. Never look for or create a replacement link. The same invitation opens the saved session and shows the question where you continue.

If the link does not open or is no longer valid, contact the inviting team. Only that team can check access or issue a new link.

Check the microphone, camera, and connection

• If microphone access is denied, open site permissions in the browser and allow the microphone. Run the check again.
• If the camera fails during the camera step, close other apps that use it. Check site permissions, then retry.
• If the connection drops, wait for it to return before sending the next answer.
• If you cannot hear audio, test the device independently. Play any audio, then check the volume and audio-output device.

The system check stops at the first failure that blocks the interview. Resolve that problem before the other checks run.

Contact the inviting team

Send the time of the problem, device and browser type, error text, and support code. Do not send the invitation, token, recording, transcript, personal documents, or Candidate data through a public channel. Use the secure channel set by the inviting team.

If you need another attempt

You cannot restart the AI interview yourself. There is no retake control. Ask the inviting team if you need another attempt. That team can issue a new interview link. The new link starts a new interview rather than resuming the previous one.